Ed Accelerator Reviews & Complaints: What Parents Really Say (And How We’ve Responded)

Over the past years, we’ve helped 1,167+ students across Australia dramatically improve their English grades and confidence.

Naturally, with that many families involved, we’ve received all kinds of feedback - the good, the bad, and the constructive.

So in the spirit of full transparency, here are the most common complaints we’ve heard from parents over the years… and exactly what we’ve done to address them.

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1. “We’re not seeing improvement fast enough.”

This is one of the most common things we hear - especially in the first three to four weeks after a student joins one of our programs.

And honestly… it’s understandable.

When parents invest in their child’s education, they want to see quick results. But the reality is that meaningful academic progress doesn’t always happen overnight.

In the first few weeks, most students are still adjusting. Many come to us disliking English or lacking confidence. It takes time to build a consistent routine, get used to the structure, and start applying the feedback we give.

That’s why, while some parents do notice early improvement, the real transformation tends to happen between the two to three-month mark.

By that point, almost all students show clear improvement in grades or writing confidence.

Here’s why:

• Around weeks 4–6, students start feeling more confident and engaged.

• By month 3, they’ve built consistent habits, which compound fast.

• Beyond 6–12 months, we often see dramatic leaps (especially in writing quality and exam performance).

This is also why we now have a minimum three-month commitment for all new students.

Before that point, it’s simply too early to fairly measure progress.

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2. “It’s too expensive.”

Another fair concern.

We’ve always tried to balance affordability with quality, because hiring experienced Australian teachers isn’t cheap, but it makes all the difference.

Sure, you can find tutors online for as little as $20/hour, but many:

• Aren’t trained educators

• Aren’t familiar with the Australian curriculum

• Or are teaching from overseas

Our teachers, on the other hand, are qualified Australian educators or full-time teacher aides, each with real classroom experience. On their own, they’d typically charge $90–$110/hour for private tutoring.

However, because our model combines small-group lessons with one-on-one feedback, and because we employ our teachers full-time, we’re able to keep costs down - averaging out to roughly $22–$32 per session, depending on the plan and commitment length.

This means families get the best of both worlds:

• High-quality teaching that actually improves grades

• Affordable pricing that’s still below most private tutors or tutoring centres

In other words, you’re not paying for “just another tutor.” You’re investing in a system that’s designed to guarantee results, or you don’t pay.

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3. “I just want one-on-one support.”

Totally understandable - and in fact, we agree that individual attention is essential.

But here’s what we’ve learned after helping over a thousand students:

One-on-one support alone isn’t enough.

In the past, we tried purely one-on-one lessons. Students would do one hour a week, then nothing for the next six days. Unsurprisingly, they didn’t improve much - even after months.

So we changed the structure.

Now, every student gets:

• 2–3 small-group lessons per week (to build consistency)

• 4 private one-on-one sessions each term (for targeted feedback)

• Unlimited written feedback on their writing, so they can submit work anytime and get personalised guidance

This hybrid approach works because it combines the routine and motivation of a group environment with the individualised feedback that drives actual improvement - especially in writing.

Most importantly, all sessions are led by qualified teachers who understand the Australian curriculum, so students get feedback that’s relevant, specific, and actionable.

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4. “You said it was risk-free, but I have to pay for three months.”

Good question, and an important one.

Our risk-free guarantee means that if your child doesn’t improve their English results within 90 days, you don’t pay.

The reason for the three-month upfront period is simple: it takes that long to see real, measurable improvement.

If we allowed one-month trials, we’d be setting both parents and students up for disappointment - because no tutoring program can transform grades in just four weeks.

So the three-month commitment isn’t a “lock-in.” It’s the minimum time required for our teachers to help your child see genuine results, and for us to stand confidently behind our 90-day double-your-results guarantee.

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Final Thoughts

No company is perfect, and we’re the first to admit we’ve made our share of improvements over the years.

But one thing hasn’t changed: our mission to help every student build confidence and become a high achiever in English.